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HEALTHEAST EMPLOYEES CREDIT UNION ELECTRONIC
FUND TRANSFERS NOTICE
YOUR RIGHTS AND RESPONSIBILITIES
Indicated below are types of Electronic
Fund Transfers we are capable of handling, some of which
may not apply to your account. Please read this disclosure
carefully because it tells you your rights and obligations
for the transactions listed. You should keep this notice
for future reference.
Electronic Funds Transfers Initiated
By Third Parties.
You may authorize a third part to initiate electronic funds
transfers between your account and the third party's account.
These transfers to make or receive payment may be one-time
occurrences or may recur as directed by you. These transfers
may use the Automated Clearinghouse (ACH) or other payments
network. Your authorization to the third party to make
these transfers can occur in a number of ways. In some
cases, your authorization can occur when the merchant posts
a sign informing you of their policy. In all cases, the
transaction will require you to provide the third party
with your account number and credit union information (whether
over the phone, the Internet, or via some other method)
to trusted third parties whom you have authorized to initiate
these electronic funds transfers. Examples of these transfers
include, but are not limited to:
- Preauthorized credits. You
may make arrangements for certain direct deposits (such
as U.S. Treasury (Social Security) or some employers
(payroll)) to be accepted into your checking or savings
account(s).
- Preauthorized Payments. You
may make arrangements to pay certain recurring bills
from your checking or savings account(s).
- Electronic check or draft conversion. You
may provide your check or draft to a merchant or service
provider who will scan the check or draft for the encoded
credit union and account information. The merchant
or service provider will then use this information
to convert the transaction into an electronic funds
transfer. This may occur at the point of purchase,
or when you provide your check or draft by other means
such as by mail or drop box.
- Electronic returned check or
draft charge. Some
merchants or service providers will initiate an electronic
funds transfer to collect a charge in the event a
check or draft is returned for insufficient funds.
Telephone Transfers - types of transfers
and dollar limitations.
You may access your account by telephone 24 hours a day
at 1-800-455-9666 using your personal identification number
and your account numbers to:
- Transfer funds from checking to checking*
- Transfer funds from checking to
savings*
- Transfer funds from savings to
checking*
- Transfer funds from savings to
savings*
- Transfer funds from line of credit
to checking*
- Transfer funds from line of credit
to savings*
*The maximum amount you may transfer is
$9,999.99 per transfer, not to exceed the current available
account balance per day.
- Make payments from checking to
loan accounts with us
- Make payments from savings to loan
accounts with us
- Get information about:
- The account balance of checking
accounts
- Any deposits
to checking accounts that the credit union has
on file
- Any withdrawals
from checking accounts that the credit union
has on file
- The account
balance of savings accounts
- Any deposits
to savings accounts that the credit union has
on file
- Any
withdrawals from savings accounts that the
credit union has on file
ATM Transfers - types of transfers, frequency
and dollar limitations, and charges.
You may access your account(s) by ATM using your ATM card
and personal identification number or Debit Card and personal
identification number, to:
- Get cash withdrawals from checking and
savings account(s)
- You may make no more than six
withdrawals per statement period
- You may withdraw no more than $300.00
per day
- Refer to our schedule of fees for
applicable fees for withdrawals after the first four
free ATM withdrawals
- Transfer funds from savings to
checking account(s)
- Transfer funds from checking to
savings accounts(s)
Some of these services may not be available
at all terminals.
Types of Debit Card Point-of-Sale Transactions.
You may access your checking account(s) to purchase goods
(in person, online, or by phone), pay for services (in
person, online, or by phone), get cash from a merchant,
if the merchant permits, or from a participating financial
institution, and do anything that a participating merchant
will accept.
Currency Conversion.
When you use your Debit Card at a merchant that settles
in currency other than US dollars the charge will be
converted into the US dollar amount. The currency conversion
rate used to determine the transaction amount in US dollars
is either a wholesale market rate or the government mandated
rate in effect the day before the processing date, increased
by 1%. The conversion rate in effect on the processing
date may differ from the rate in effect on the transaction
date or posting date.
Advisory against Illegal Use.
You agree not to use your card(s) for illegal gambling
or other illegal purpose. Display of a payment card logo
by, for example, an online merchant does not necessarily
mean that transactions are lawful in all jurisdictions
in which the cardholder may be located.
Online Computer Transfers - types
of transfers and dollar limitations. (Available 8/1/05)
You may access your amount(s) by computer through the Internet
by logging onto our website at and
using your personal identification number and your account
numbers, to:
- Transfer funds from checking to
checking*
- Transfer funds from checking to
savings*
- Transfer funds from savings to
checking*
- Transfer funds from savings to
savings*
- Transfer funds from line of credit
to checking*
- Transfer funds from line of credit
to savings*
*The maximum amount you may transfer is
$9,999.99 per transfer, not to exceed the current available
account balance per day.
- Make payments from
checking to loan accounts with us
- Make payments from
savings to loan accounts with us
- Get information about:
- The account balance of checking
accounts
- Any deposits to checking accounts
that the credit union has on file
- Any withdrawals from checking
accounts that the credit union has on file
- The account balance of savings
accounts
- Any deposits to savings accounts
that the credit union has on file
- Any withdrawals from savings
accounts that the credit union has on file
The above withdrawal limitation applies
to this account in combination with checking account(s).
During any month, you may not make more
than six withdrawals or transfers to another Credit Union
account of yours or to a third party by means of a preauthorized
or automatic transfer, telephonic order or instruction,
or computer transaction. If you exceed the transfer limitations
set forth above in any statement period, your account will
be subject to fees and closure by the Credit Union.
Termination.
- You may terminate the electronic
funds transfer agreement by written notice to us
- We may terminate the electronic
funds transfer agreement by written notice to you
FEES
- We do not charge for direct deposits
to any type of account
- We do not charge for preauthorized
payments from any type of account
ATM Operator/Network Fees.
When you use an ATM not owned by us you may be charged
a fee by the ATM operator or any network used (and you
may be charged a fee for a balance inquiry even if you
do not complete a funds transfer).
DOCUMENTATION
- Terminal Transfers. You
can get a receipt at the time you make any transfer
to or from your account using one of our automated
teller machines or point-of-sale terminals.
- Preauthorized credits. If you
have arranged to have direct deposits made to your account
at least once every 60 days from the same person or company,
you can call us at (651)232-5600 or (651)232-3600 to
find out whether or not the deposit has been made.
- Periodic statements.
- You will get a monthly
account statement from us for your checking accounts
and money markets accounts.
- You will get a quarterly
account statement from us for your share savings
accounts.
PREAUTHORIZED PAYMENTS
- Right to stop payment and procedure
for doing so.
If you have told us in advance to make regular payments
out of your account, you can stop any of these payments.
Here is how:
- Call or write us at the telephone
number or address listed in this brochure in time
for us to receive your request 3 business days
or more before the payment is scheduled to be made.
If you call, we may also require you to put your
request in writing and get it to us within 14 days
after you call.
- Please refer to our schedule
of fees for the amount we will charge you for
each stop-payment order you give.
- Notice of varying amounts.
If these regular payments may vary in amount, the person
you are going to pay will tell you, 10 days before
each payment, when it will be made and how much it
will be. (You may choose instead to get this notice
only when the payment would differ by more than a
certain amount from the previous payment, or when
the amount would fall outside certain limits that
you set.)
- Liability for failure to stop payment
of preauthorized transfer. If you order us to stop
one of these payments 3 business days or more before
the transfer is scheduled, and we do not do so, we
will be liable for your losses or damages.
FINANCIAL INSITUTION'S LIABILITY
Liability for failure to make transfers.
If we do not complete a transfer to or from your account
on time or in the correct amount according to our agreement
with you, we will be liable for your losses or damages.
However, there are some exceptions. We will not be liable,
for instance:
1. If, through no fault of ours, you do
not have enough money in your account to make the transfer
2. If you have an overdraft line and the transfer would
go over the credit limit
3. If the automated teller machine where you are making
the transfer does not have enough cash
4. If the terminal or system was not working properly and
you knew about the breakdown when you started the transfer
5. If circumstances beyond our control (such as fire or
flood) prevent the transfer, despite reasonable precautions
that we have taken
6. There may be other exceptions stated in our agreement
with you
CONFIDENTIALITY
We will disclose information to third parties
about your account or the transfers you make:
1. Where it is necessary for completing
transfers
2. In order to verify the existence and condition of your
account for third party, such as a credit bureau or merchant;
or
3. in order to comply with government agency or court orders;
or
4. As explained in the Privacy Policy contained elsewhere
in this document.
UNAUTHORIZED TRANSFERS
A. Consumer Liability.
- Generally.
Tell us at once if you believe your card and/or code
has been lost or stolen. Telephoning is the best way
of keeping your possible losses down. You could lose
all of the money in your account (plus your maximum
overdraft line of credit). We will be liable for all
unauthorized transfers unless the unauthorized transfer
was due to the loss or theft of your card and/or code,
and you notify us within 60 days of when the unauthorized
transfer appears on the statement you can lose no more
than $50 if someone used your card and/or code without
permission.
If you do NOT notify
us within 60 days after the unauthorized transfer appears
on your statement, and we prove that we could have stopped
someone from using your card and/or code without your
permission if you had told us within 2 days of when you
discover the loss or theft of your card and/or code,
you could lose as much as $500 for unauthorized transfers
that appear on the statement.
Also, if your statement
shows transfers that you did not make, tell us at once.
If you do not tell us within 60 days after the statement
was mailed to you, you may not get back any money you
lost after the 60 days if we prove that we could have
stopped someone from taking the money if you had told
us in time.
If a good reason (such as a long trip or
a hospital stay) kept you from telling us, we will extend
the time periods.
- Additional Limit on Liability for
Debit Card. Unless you have been grossly negligent
or have engaged in fraud, you will not be liable for
any unauthorized transactions using your lost or stolen
Debit Card. This additional limit on liability does
not apply to ATM transactions, to transactions using
your Personal Identification Number, which are not
processed by VISA or to commercial cards.
B. Contact in the event of unauthorized
transfer.
- If you believe your card and/or
code has been lost or stolen or that someone has transferred
or may transfer money from your account without your
permission, call or write us at the telephone number
or address listed in this brochure.
RIGHT TO BRING CIVIL
ACTION
You may bring a civil action against any person violating
any provision of Minnesota Statutes 47.69 (governing consumer
privacy and unauthorized withdrawals).
If you prevail in such an action, you may
recover the greater of your actual damages or $500. You
may also be entitled to recover punitive damages, your
court costs and reasonable attorney's fees.
TIME NEEDED TO COMPLETE
TERMINAL TRANSACTIONS
- Withdrawals made of a terminal
will normally be completed and charged to your account
immediately.
- Deposits made at a terminal will
normally be credited to your account immediately.
- Transfers between accounts will
normally be completed immediately.
POINT-OF-SALE TRANSACTIONS
Payment for goods or services made in this manner shall
not affect any of the rights, protections, or liabilities
in existing law concerning a cash or credit sale made
by means other than through the use of a terminal.
You cannot reverse a point-of-sale transaction.
ERROR RESOLUTION NOTICE
In Case of Errors or Questions About Your
Electronic Transfers, Call or Write us at the telephone
number or address listed in this brochure, as soon as you
can, if you think your statement or receipt is wrong or
if you need more information about a transfer listed on
the statement or receipt. We must hear from you no later
than 60 days after we sent the FIRST statement on which
the problem or error appeared.
1) Tell us your name and account number
(if any).
2) Describe the error or the transfer you are unsure about,
and explain as clearly as you can why you believe it is
an error or why you need more information.
3) Tell us the dollar amount of the suspected error.
If you tell us orally, we may require that
you send us your complaint or question in writing within
10 business days.
We will determine whether an error occurred
within 10 business days (5 business days for Debit Card
point-of-sale transactions and 20 business days if the
transfer involved a new account) after we hear from you
and will correct any error promptly. If we need more time,
however, we may take up to 45 days (90 days if the transfer
involved a new account, a point-of-sale transaction, or
a foreign-initiated transfer) to investigate your complaint
or question. If we decide to do this, we will credit your
account within 10 business days (5 business days for Debit
Card point-of-sale transactions and 20 business days if
the transfer involved a new account) for the amount you
think is in error, so that you will have the use of the
money during the time it takes us to complete our investigation.
If we ask you to put your complaint or question in writing
and we do not receive it within 10 business days, we may
not credit your account. Your account is considered a new
account for the first 30 days after the first deposit is
made, unless each of you already has an established account
with us before this account is opened.
We will tell you the results within three
business days after completing our investigation.
HealthEast Employees Credit Union
1700 University Avenue
St. Paul, MN 55104
651.232.5600
651.232.5629
Business Days: Monday through Friday
Excludes Credit Union Holidays
MORE DETAILED INFORMATION IS AVAILABLE ON
REQUEST
NOTICE OF ATM/NIGHT DEPOSIT FACILITY
USER PRECAUTIONS
As with all financial transactions, please
exercise discretion when using an automated teller machine
(ATM) or night deposit facility. For your own safety, be
careful. The following suggestions may be helpful.
1) Prepare for your transactions at home
(for instance, by filling out a deposit slip) to minimize
your time at the ATM or night deposit.
2) Make each transaction in your account record, but not
while at the ATM or night deposit facility. Always save
your ATM receipts. Don't leave them at the ATM or night
deposit facility because they may contain important account
information. |
